Budget Provo never responded.īOTTOM LINE - Go somewhere else for cars in Provo. To be fair, Budget USA customer service did credit me $50 as compensation and as a result I will rent from Budget USA in the future. In other words, YOU will have lost Budget a long time valued customer with 30 years of rental history. Budget corporate customer service has been notified that I will never rent from Budget again unless this is rectified. This is not acceptable and I have opened a case with Budget corporate for a refund of my $51.70. Top that off with the aggravation caused by your refusing to credit me.
You wasted my valuable vacation time - driving to return the car, 45 minutes at Budget, then another 45 minutes at Hertz and then driving back to the hotel. This was the worst car I have ever rented. I have been renting for over 30 years and am a Budget corporate business member. With the manager I was told the manager is unavailable and on vacation for a few weeks and that the manager said that since we drove the car the she would not credit me. There was no manager on duty to credit the $51.70, The Hertz rental was $330 but in addition you charged me for 1ĭay rental ($51.70). Your office arranged a rental with Hertz for me (since you claimed to have absolutely no cars of any type available) and I was assured that there would be no increase to the total rental fee of ~ $330 for the 7ĭays. We drove the car to our hotel (ports of call), to diner and then back to Budget the next morning - that's all. Avis Budget Group has no ownership or management control over this independent business." - Therein lies the problem!īudget rented me an unacceptable and unsafe car ħ Brakes did not work properly - one wheel locked up. Budget Turks and Caicos is a separate operating company from Avis Budget Group. Budget USA Customer Care only intervenes as a liaison. This comes from Budget Customer Care USA " Although we have communicated your dispute to the manager/owner in Turks and Caicos, he/she has not replied to our inquiry. You may pay a few bucks more, but it's probably worth it to start out your vacation on the right foot. There are other car rental agencies on Provo who care about customer service and maintain their fleet of cars much better. Luckily, the car didn't break down while I was driving it.īottom line. Every single warning light was illuminated on dash-check engine light, ABS, airbag, headlight, you name it. I'm generally not picky about the rental cars I drive on Provo but this one needed some TLC. Wow! Really?īesides my issues with Sandra, the vehicle I was given was in poor condition. When I returned to see Sandra yesterday, she feigned any knowledge of what I was talking about and went as far as to deny that when I initially arrived on the island they had no vehicles available.
About one hour after arriving at the Budget office, I was handed the keys to my car. I didn't want to hold up the other customers in line any longer, so I agreed. She said we could talk about it when I returned the car the following Saturday. She never apologized for the inconvenience of me having to return to the office, the wait while I was there nor did she offer to provide me with a discount on the rental, so I brought it up with her. I was the second person in line and the manager, Sandra, was the only person at the desk and completed the paperwork at a snail's pace stopping on no fewer than 6 occasions to take a telephone call. I expected to be there maybe 15-20 minutes and then on my way with at least an apology for the inconvenience or maybe a discount on the rental. They did call and I left the beach to return to the Budget office to complete the rental paperwork. When I arrived at the time I indicated on the reservation, I was informed that there were no cars available so they shuttled me and 5 other people who were all in the same situation to our respective hotels with the promise that they would call about 3 hours later when cars were returned. This time I reserved with Budget and couldn't have had a worse experience. With taxes and fees, an economy car will cost you at least $280 for the week. I always reserve a rental car before I go and price is normally what dictates which of the 3 or 4 national chains that I use. I recently returned from a week long stay in Provo.
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